Returns
We follow the ACCC guidelines. Faulty items are returnable for exchange or refund as described in the guidlines set out by the ACCC. Each manufacturer has guidelines for warranties available. We adhere to the manufacturers guidelines for warranties. When we are unable to assist with warranty due to some suppliers warranty processes, you will be referred directly to that supplier. A receipt must be provided.
We do not offer returns on change of mind. Please choose carefully prior to purchasing. In some circumstances, we may issue a store credit where a customer wishes to exchange item for a credit to be used for a future purchase. The returning item must be in original unopened and undamaged packaging. This option is unavailable for items opened and tried, where the packaging is damaged, or for the reasons listed below.
Several types of goods are exempt from being returned. Perishable goods such as food, cannot be returned. We also do not accept products where use affects safe hygeine practices. There is absolutely no refund, return or exchange of products related to hazardous materials, flammable liquids or gas unless prior arrangement has been made with the owner. Arangements may require the product be returned for exchange on the same day, and the item has not been used in any way.
The safety of staff and customers takes priority.
Examples of non-returnable items:
Gift cards
Health, hygeine and personal care items
Products related to gas, and gas equipment
Sleeping, and eating equipment
Clothing and footwear that has tags removed, or has been washed or soiled
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer without contacting us first.
Refund policy in addition to described as above.
ONLINE SALES: We must be contacted and informed of the reason for return prior to the return. Once your return is received and inspected, we will contact you via phone or email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Shipping costs will not be refunded, nor covered for the return of the item to you.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Time taken for the refund is subject to the banks timeframe. Credit vouchers will be provided when a change of mind occurs due to customer selecting the wrong shipping/collection option and then refusing to pay shipping costs.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company or bank, there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mail@campingoutdoors.com.au
We are able to provide you with transaction numbers applicable to your purchase and refund if your bank requires this.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mail@campingoutdoors.com.au and send your item to: 39 Hyne Street Gympie QLD 4570.
Returns & Shipping
To return your product for an exchange, you should mail your product to: 39 Hyne Street Gympie AU 4570
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Return shipping costs will apply to the exchanged product.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We will not refund items lost in transit without tracking details.